Yogiji Digi Limited

YD - VEDA Support

Help for engineers, supervisors and plant managers using the VEDA app.

Contact us

Software Team, Yogiji Digi Limited

Email: softwareteam@ydgroup.com

Telephone: 129-4295200

147, Sector 58, Faridabad, HR – 121004, India

We reply to support email on working days, Monday to Saturday.

Getting access

I cannot create an account

VEDA is a private tool for customer organisations, not a public app. Registration only succeeds for a work email address that an administrator has approved in advance — any other address is refused at sign-up. If you need access, ask your plant administrator to have your work email authorised, or write to us at softwareteam@ydgroup.com and we will route the request.

I forgot my password

Use Forgot password on the sign-in screen. A reset link is emailed to the address on your account and stays valid for fifteen minutes. If it expires, request a new one.

I was signed out unexpectedly

Only one session per account is allowed, so signing in on another phone, tablet or on the website signs the previous device out. Sign in again to continue.

Using the app

I cannot see a production line I expect

You only see the organisations and lines your administrator has granted. If something is missing, that is a permissions setting rather than a fault — contact your administrator or write to us.

Live data is not updating

The live screen holds an open connection to our servers. On a weak plant network it can drop and reconnect. Check your signal first; if the screen stays stale on a good connection, tell us the line and the time and we will look at the server side.

Talking to YOGI

YOGI is the built-in assistant. You can type to it, or tap the microphone to speak. The app asks for microphone permission the first time you speak, and stays fully usable if you decline — you can simply type instead. Microphone access can be withdrawn at any time in Settings › Privacy & Security › Microphone.

Reports and alerts

Reports can be generated for any day the mill ran and shared by email or WhatsApp. If a scheduled report or roll-grinding alert stops arriving, check the delivery address or mobile number saved on the schedule, then contact us.

Your data and your account

Delete your accountOpen Profile in the app and choose Delete Account. You will be asked for your password to confirm. This removes your account and its associated data, apart from records the law requires us to keep.
Access or correct dataWrite to softwareteam@ydgroup.com. Your rights are set out in full in the privacy policy.
Privacy policyydagchmi.com/privacy
Grievance officerLakshya Sharma — softwareteam@ydgroup.com

Requirements

DevicesiPhone and iPad
Operating systemiOS or iPadOS 17.6 or later
ConnectionAn internet connection is required. The app holds no offline copy of production data.
CostNo purchases or subscriptions in the app. Access is arranged through your organisation.

Reporting a problem

So we can act quickly, please include: your work email address, your organisation and production line, the screen you were on, what you expected and what happened instead, the date and time, and your iOS version and device model. A screenshot helps.